Shipping and Delivery

Delivery Times: Our teams strive to process orders as quickly as possible. Orders are usually shipped within 1-2 business days of confirming your purchase.

Shipping Costs: Shipping costs vary depending on the package weight, destination, and selected shipping method. Available options and their respective costs will be displayed at checkout. Shipping is FREE for orders over 100 CHF.
For glass items (such as liqueurs, tomato sauces, etc.), an additional 10 CHF will be charged for the Vinolog rate, which ensures safe and protected shipping of fragile goods to prevent breakage during transit.

Return: If the product ordered is defective or does not correspond to the one ordered, we will send you a label to place on the package and send it back. In this case we will either issue a refund or deliver the correct product.

If you made a mistake when ordering a product, you can replace it by returning the package to our address at your expense.

Mokashop
The First Impression Company SA
Via Industria 5
6934 Bioggio (TI) - CH

Order Tracking: Once the order has been shipped, you will receive a confirmation email and subsequently where it is possible to track and manage the delivery independently.

International Deliveries: We offer the possibility of shipping our products within Europe by going to the EU website (www.mokashop.eu)

For further shipping details or assistance, please contact us at our customer service department.